FAQs

Zanetta.de is inspired by the adventurous spirit of Zanetta, who loved the Red Sea. We focus on high-quality, exclusive experiences without involving third parties, ensuring seamless and memorable trips.

Yes, our tours are designed for all age groups, making them perfect for families, couples, or solo travelers. We ensure safety and comfort for everyone on board.

Absolutely! Our experienced instructors provide guidance for beginners and ensure everyone feels safe and comfortable in the water.

Yes, all our tours are fully insured for your peace of mind. Your safety is our top priority.

Our professional team is fluent in German and English, ensuring clear communication and excellent service for our guests.

We accept a variety of payment methods, including credit/debit cards and online payment platforms. Details will be provided during the booking process.

Booking is simple! Visit our Packages and choose your preferred excursion, and follow the booking process. For assistance, feel free to contact us via email or phone.

• You can cancel your booking free of charge if the cancellation is made at least 24 hours before the scheduled start time.
• Cancellations made within 24 hours of the scheduled start time will incur a cancellation fee of up to 50% of the booking cost.
• If the service has already started or if you do not show up at the scheduled time (no-show), no refunds will be issued.

You can cancel your booking using any of the following methods:

1. Email: Send a request to Kontakt@zanetta.de with your booking reference.
2. Phone: Call us at +201505617210.
3. WhatsApp: Message us at https://wa.me/+201505617210.
4. Website: Log into your account, go to the “My Bookings” section, and cancel your reservation online.

Our team will confirm your cancellation within 1–2 business days.

Cancellations close to the scheduled start time result in operational costs such as staffing, equipment preparation, and other arrangements.
The cancellation fee ensures we can maintain the quality and reliability of our services.

Refunds for eligible cancellations will be processed to your original payment method within 5–10 business days.

If a cancellation fee applies, it will be deducted before processing the refund.

If you don’t attend the tour at the scheduled time and don’t notify us in advance, your booking will be treated as ano-show, and no refund will be issued.

Exceptions may be made for extraordinary circumstances, such as severe weather conditions or unforeseen emergencies. Please contact us immediately if you encounter such situations.

Yes, we may be able to accommodate modifications to your booking, such as changing the date or time, depending on availability. Please contact us via email, phone, or WhatsApp to discuss changes.